Privacy Policy Yono Games – Malaysia Player Data Protection

1 Introduction and Scope of Privacy Policy

Welcome to the yono games Privacy Policy page. We understand that your trust is the most valuable asset we hold. That is why we take every necessary step to ensure your personal information is handled with full integrity, transparency, and responsibility.

This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information you provide to us when using the yono games platform, whether through the official website at yonogames.bid or via the yono games mobile app available for download on the App us.

By registering an account or using any yono games service, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please stop using the platform and contact our team to close your account.

2 Personal Information We Collect

Yono games collects various types of personal information for legitimate and clearly stated purposes. The following are the categories of information we collect along with the purpose of each:

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as health data, religious beliefs, or political views.

3 How We Use Your Information

All personal information we collect is used solely for legitimate purposes directly related to delivering the best yono games experience to you. These purposes are as follows:

• Account management: Creating, verifying, and maintaining your yono games account securely, including the required KYC process.
• Transaction processing: Processing all deposits and withdrawals accurately and securely using your chosen payment method.
• Service communications: Sending important notices related to your account, including transaction confirmations, security alerts, and terms updates.
• Customer support: Providing effective assistance when you contact the yono games support team via live chat or other communication channels.
• Platform security: Detecting and preventing fraud, hacking, account abuse, and other suspicious activities that could harm you or the platform.
• Legal compliance: Fulfilling legal and regulatory obligations applicable to the operation of an online gaming platform.
• Product improvements: Analysing usage patterns on an aggregated and anonymised basis to improve the gaming experience and platform performance.
• Relevant marketing: Sending relevant promotional information and special offers aligned with your gaming interests, subject to your marketing communication preferences.

We will not use your information for any purpose other than those stated above without first obtaining your renewed consent.

4 Information Sharing and Disclosure

Yono games does not sell or trade players' personal information. However, under certain circumstances, we may need to share your information with the following parties:

• Payment service providers: Required information is shared with banks, digital wallet companies, and payment processors to enable financial transactions to be carried out securely.
• Technical service providers: Companies that assist us in managing platform infrastructure, cybersecurity, and technical support are bound by strict confidentiality agreements.
• Regulatory authorities: yono games will disclose information to the relevant authorities when required by law, court order, or financial crime investigation.
• Identity verification partners: Third-party KYC service providers who assist us in verifying player identities are bound by data protection agreements.

All third parties we work with are required to meet data protection standards equal to or higher than our own. We do not permit them to use your data for any purpose other than what has been specified.

5 Data Security Measures

Yono games continuously invests in the latest security infrastructure to protect players' personal data from unauthorised access, disclosure, alteration, or destruction. The security measures we implement include:

• 256-bit SSL encryption: All communications between your device and our servers are protected by bank-grade encryption that cannot be broken by any outside party.
• Infrastructure security: Our servers are protected by multi-layered firewalls, intrusion detection systems, and round-the-clock security monitoring.
• Internal access controls: Staff access to player data is restricted on a need-to-know basis and logged for audit purposes. All access requires strict identity verification.
• Two-factor authentication (2FA): Our internal systems use 2FA for all administrative access to ensure no unauthorised access occurs even in the event of a compromised password.
• Regular security audits: We conduct regular penetration testing and security audits by independent security experts to identify and address vulnerabilities.
• Encrypted data backups: Data backups are performed regularly and stored at separate locations with full encryption to ensure service continuity.

While we take all reasonable measures, no security system is entirely perfect. In the event of a data breach affecting players, we are committed to notifying you within the designated timeframe and taking immediate remedial action.

6 Cookies and Tracking Technologies

Yono games uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you and remember your preferences.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality and your gaming experience. Essential cookies cannot be disabled as they are required for core platform operations.

7 Your Rights as a Player

Under Malaysia's Personal Data Protection Act and yono games' privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team via live chat or support email. We will endeavour to process every request within the designated timeframe and notify you of the outcome.

8 Data Retention Period

Yono games retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. The following are our general data retention guidelines:

• Active account data: Retained for the duration that your account remains active on the yono games platform.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date to comply with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained for 5 years after account closure to comply with Anti-Money Laundering (AML) requirements.
• Support communication logs: Retained for 2 years for reference and service quality improvement purposes.
• Usage and analytics data: Stored in anonymised form for the period required for platform performance analysis.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures. Deletion is carried out using methods that ensure the data cannot be recovered.

9 Changes to This Privacy Policy

Yono games reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. The latest version will always be published on this page with a clear update date.

For significant changes that materially affect your privacy rights, we will provide clearer notice via an in-platform pop-up or email notification to your registered address at least 7 days before the changes take effect.

Continued use of the yono games platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before they take effect.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your personal information.

10 Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the yono games privacy team is ready to assist you.

• 24/7 live chat: The fastest way to get immediate assistance is through the live chat feature available on the yono games platform at any time.
• Support email: Send your written enquiry to our privacy team and we will respond within 3 business days.
• Via your account: Log in to your account and use the integrated help centre to submit privacy and personal data requests.

For complaints that cannot be resolved through our support channels, you have the right to file a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory authority in your region.

We value all feedback from our players, as it helps us continually raise our privacy protection standards and deliver a safer, more trusted experience for all yono games users in Malaysia.